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  3. Adding Your Production Email to the iOS Mail App

Adding Your Production Email to the iOS Mail App

  1. For iOS 14: Go To Settings > Mail > Accounts > Add Account
    For iOS 12/13: Go To Settings > Passwords & Accounts > Add Account
  2. On the Add Account screen, tap Microsoft Exchange.
  3. Enter the full email address in the Email field and your mailbox password in the Password field, then tap Next.

    iOS Exchange account set up

  4. The device will try to configure the Exchange server address automatically. If the server address can’t be determined, you will be asked to enter it. Please contact Production IT for this information.
  5. The device offers to immediately sync with the Exchange server. If you choose not to sync at this time, you can turn on calendar and contact syncing later in Settings > Accounts & Passwords > Account, tap on your account.

    Changing sync settings

    • By default, Exchange pushes new data to your device as it arrives on the server. If you prefer to fetch new data on a schedule or to only pull new data manually, go to Settings > Fetch New Data to change the settings.
    • To change how many days worth of data is synced to your device, go to Settings > Mail > Account, select your account. The default setting is three days.
  6. To complete the setup process, tap Save and wait for the iPhone to test your incoming and outgoing mail settings and connect to your mailbox.

Please note that not all Exchange features are supported (for example, folder management, shared folders/calendars, public folders).

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