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Connect to a Client VPN

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Follow these steps to configure your devices. VPNs are natively supported by Android, iOS, OS X, and Windows. There is no additional software to install. Setup should only take a few minutes. In case you are unable to connect, first check to make sure the VPN credentials were entered correctly.

macOS

  1. Open System Preferences and go to the Network section.
  2. Click the + button in the lower-left corner of the window.
  3. Select VPN from the Interface drop-down menu.
  4. Select L2TP over IPSec from the VPN Type drop-down menu.
  5. Enter anything you like for the Service Name.
  6. Click Create.
  7. Enter Your VPN Server IP for the Server Address.
  8. Enter Your VPN Username for the Account Name.
  9. Click the Authentication Settings button.
  10. In the User Authentication section, select the Password radio button and enter Your VPN Password.
  11. In the Machine Authentication section, select the Shared Secret radio button and enter Your VPN IPsec PSK.
  12. Click OK.
  13. Check the Show VPN status in menu bar checkbox.
  14. (Important) Click the Advanced button and make sure the Send all traffic over VPN connection checkbox is checked.
  15. (Important) Click the TCP/IP tab, and make sure Link-local only is selected in the Configure IPv6 section.
  16. Click OK to close the Advanced settings, and then click Apply to save the VPN connection information.

Windows 10, 8 and 8.1

  1. Right-click on the wireless/network icon in your system tray.
  2. Select Open Network and Sharing Center. Or, if using Windows 10 version 1709 or newer, select Open Network & Internet settings, then on the page that opens, click Network and Sharing Center.
  3. Click Set up a new connection or network.
  4. Select Connect to a workplace and click Next.
  5. Click Use my Internet connection (VPN).
  6. Enter Your VPN Server IP in the Internet address field.
  7. Enter anything you like in the Destination name field, and then click Create.
  8. Return to Network and Sharing Center. On the left, click Change adapter settings.
  9. Right-click on the new VPN entry and choose Properties.
  10. Click the Security tab. Select “Layer 2 Tunneling Protocol with IPsec (L2TP/IPSec)” for the Type of VPN.
  11. Click Allow these protocols. Check the “Challenge Handshake Authentication Protocol (CHAP)” and “Microsoft CHAP Version 2 (MS-CHAP v2)” checkboxes.
  12. Click the Advanced settings button.
  13. Select Use preshared key for authentication and enter Your VPN IPsec PSK for the Key.
  14. Click OK to close the Advanced settings.
  15. Click OK to save the VPN connection details.

Note: A one-time registry change is required before connecting. See details below.

To connect to the VPN: Use the menu bar icon, or go to the Network section of System Preferences, select the VPN and choose Connect. You can verify that your traffic is being routed properly by looking up your IP address on Google. It should say “Your public IP address is Your VPN Server IP“.

If you get an error when trying to connect, see Troubleshooting.

Troubleshooting

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